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Our Customers

WOW! inMOTION Auto Care in Lincoln provides some of the leading auto repair services performed by some of the most skilled auto mechanics in the industry, and it sure shows in the sheer number of 5-star reviews we receive on a regular basis! We are committed to providing you with the very best in customer and auto repair service. inMOTION Auto Care continues to shine above the rest, and we know we could not be here without you! Take a look at the reviews left by our loyal Lincoln customers about their experience at inMOTION Auto Care:

4

Great service. No pressure. Honest.

Thanks Jody, we appreciate your review!

- inMOTION Auto Care
5

In motion doesn't disappoint me, well done.

Thanks for the review Richard!

- inMOTION Auto Care
5

I highly recommend inMOTION. They are polite and know what they are doing. I was in and out.

Thanks Jody!!

- inMOTION Auto Care
1

Your counter personnel tried to tell me I needed all new struts when he knew that was not the case. I told him their was a sound coming from the outside rear passenger side of the car and it MIGHT be the struts, When I came back he had the paper work for all 4 wheel struts $1,100.00. he also said the sound was in the front on the car which was NOT the case. I am 57 yrs old and I usually do my own wrenching but I thought I found a honest shop because I have had my cars worked on here before. I then asked to talk to the mechanic he stated and I quote I saw nothing wrong with your struts but the sound in the BACK of your car I could not figure out what that noise was. The mechanic was honest but the counter personnel tried to sell me the front struts by telling me the noise came from the front of the vehicle which were the most exspensive. You charged me 55.00 dollars and tried to rip me off of 1,100.00. I looked at the car for about 20 minutes myself and saw that the REAR shock mount had rusted and broke off that was the noise and problem I then took it to Midas and they are going to fix the problem for 250.00. Your counter person should be fired for being dishonest unless that is how they are trained he will deny this issue but look closely at his facial expressions and body language and you will agree with my opinion.

Todd, I'm sorry you had a less than desirable experience at inMOTION. That is certainly not what we like to hear. I researched what I could about your visit and spoke to the technician and the advisor. The vehicle was dropped off at night with a concern on the envelope stating "passenger rear struts" with no mention of a noise. We dropped the ball by not calling to ask you specifically what the problem was you were experiencing, instead opting to have a technician inspect it and he missed the broken part. The encounter went downhill after the decision not to call to get all the information was made. That is not our normal practice and we are not dishonest. Our employee made a bad decision for which he has been counseled on. As for suggesting shock and struts, the industry recommendation for maintenance replacement is 7 years/70,000 miles for maximum ride control, comfort and stability, however they should not have been recommended as a fix without verifying a failed part. I will be sending you a check for the invoice total you paid since our procedure was not followed. Thank you for bringing this to my attention, you have been a valued customer in the past and I sincerely hope you will give us a second chance.

- inMOTION Auto Care
5

Outstanding service. Competitive pricing if not cheaper service. Kyle went over all the diagnostics with me and never pressured me into buying something I didn’t need. Will be back for future service as well as bringing my other vehicle here.

Thanks Shane for the wonderful review!

- inMOTION Auto Care
4

Great staff!

Thanks Mike - we think they're pretty awesome too!!

- inMOTION Auto Care
5

Great work and great price with great attitudes of the people everytime.

Thanks for the GREAT review Jason!!

- inMOTION Auto Care
5

Excellent service

Thanks Ethan!

- inMOTION Auto Care
5

Called in the morning, worked us in by 2 PM. Shuttle service is convenient. Were up front about issues found, pricing, etc. Always professional and conveniently text you a link for a full check up so you know are aware of issues and items that may need attention in the future.

Thank you for the wonderful review!

- inMOTION Auto Care
5

They get things done quickly and orderly

Thanks for the great review Jannice!

- inMOTION Auto Care
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